Job Application: Senior Client Support Manager (Ukraine)

About vestr

vestr AG is a fast-growing and well-funded startup company in the financial technology space (“fintech”). We provide tailored software services to leading banks and asset managers and our white-labeled platform is frequently referred to as the engine behind active management. The company was founded by experienced industry veterans and our investors include SIX Group – which runs the Swiss Stock Exchange – as well as some large banks and professional investors.

We build on modern technologies, maintain a laser-sharp focus on the needs of our clients and strive to continuously improve our offering. Our goal is to become the market standard and we need your help to get there! 

 

Job Description

As an extension of our experienced and highly skilled client team, you will take ownership of our client support efforts and coordinate incoming support requests. This includes solving clients’ questions based on gained experience or by finding sustainable solutions together with our product and/or technical specialists.

Furthermore, you will be responsible for testing resolved issues, before you present the solution to the client.

Who we are looking for
Are you pragmatic and like to understand how things work rather than blindly follow instructions? Do you have an interest in providing high quality client service? Then become part of our dynamic and client-oriented team and help us evolve our support service to the next level!

We realize that everyone is different and we value diversity. For this reason, we don’t have a definite checklist of must-have attributes we require from a senior client support manager. Instead, we value a thirst for knowledge, a passion for communicating with all kinds of stakeholders, and a drive to move things forward while putting our client’ needs forward. 

To make it easier for you, here are some big pluses we appreciate:

  •  Experience in supporting or communicating with clients or customers
  •  High level of self-motivation and commitment 
  •  Motivation to follow up on all loose ends
  •  Interest in building and leading a client support team
  •  Quick grasp of complex topics
  •  Intrinsic drive to improve things
  •  Solid analytical, problem-solving skills
  •  Technical affinity; example indicators would be: experience with some programming, Excel expertise, technical troubleshooting
  •  Excellent verbal and written English skills; German or French are an additional advantage

 

What we offer

Aside from competitive compensation and ability to work remotely or at the office in Lviv, we offer a people-first culture with zero bureaucracy where you will acquire a deep understanding of our business domain that goes beyond supporting clients, this includes knowledge about the financial industry, structured products, portfolio management and trading. 

You can spearhead our client support efforts, as you grow with us and can build up your own team. Last but not least, you will work with an international team full of talented, determined, and enthusiastic employees spanning across offices in Zurich, Singapore, Liviv, and Kyiv.

 

Please send your application and CV to jobs@vestr.com or via the Job Application Form.